Delivering efficient IT services is critical to enabling smooth organisational operations. The ITIL® framework, recognised worldwide, provides a structured approach to IT Service Management (ITSM), helping organisations adopt best practices for the effective delivery and support of their IT services.
Consulting Service International has been supporting organizations with IT Service Management (ITSM) for over 12 years. Our extensive experience and the insights gained over the years ensure that clients achieve maximum value from their ITSM initiatives.
We recognize that the true benefits of ITSM are realized only after successful implementation. Therefore, a cornerstone of our ITSM consulting service is the comprehensive support we provide to help clients effectively implement ITSM within their organizations.
Evaluation of the current maturity level of core ITIL® processes using the CMMI® Capability Maturity Model
Facilitation of ITIL® and IT Service Management (ITSM) adoption workshops
Customisation and alignment of ITIL® processes to fit the specific needs and context of the organisation
Development and documentation of supporting ITSM policies and procedures
Assistance in the evaluation, selection, and implementation of ITSM tools
CSI enhances its ITSM advisory services by assisting organizations in preparing for ISO 20000 certification.
Our certified consultants bring extensive expertise in IT Service Management (ITSM), ITIL®, IT Governance, and Cybersecurity Governance.
