ISO 20000 Preparation

ISO 20000 is the internationally recognized standard for IT Service Management (ITSM), outlining best-practice processes aimed at enhancing the efficiency and quality of IT service delivery to businesses and stakeholders

Consulting Service International adopts a thorough and strategic approach to prepare organizations for ISO 20000 certification. We recognize that achieving this certification demands a more detailed and intensive process compared to other ISO standards. Our method is highly practical and hands-on, ensuring that your organization not only develops the necessary capabilities but can also clearly demonstrate them.

Our approach consists of:

Assess and understand the organizational context within a global framework

Conduct a gap analysis in alignment with ISO 20000 requirements

Define and document relevant processes, policies, and procedures

Facilitate awareness programs and capability building across teams

Provide expert support in implementing standardized processes and best practices

Assist in internal audits and compliance with statutory obligations

Foster a culture of continuous improvement and organizational learning

Our consultants are certified professionals with deep expertise in IT Service Management (ITSM), ITIL®, IT Governance, and Cybersecurity Governance.